Neoclip – Privacy Policy

1. Information We Collect

We may collect the following types of information when you use Neoclip:

• Account Information: Email address, login credentials, payment details, and subscription preferences.
• User Inputs: Prompts, product descriptions, character details, and other material you submit to generate content.
• Generated Content: AI-created videos and related outputs produced by the Service.
• Support Requests: Communications you send to us (e.g., via support@neoclip.studio).

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Service.
• Process payments, subscriptions, and billing.
• Secure our platform and prevent misuse.
• Respond to user inquiries, requests, and support tickets.
• Enforce our Terms of Service and legal obligations.
• Develop new features and improve user experience.

3. Data Retention

Temporary Storage

User inputs and generated content may be stored temporarily to deliver and improve the Service.

Retention Period

We do not permanently retain your content unless required by law or with your explicit consent.

Deletion Requests

You may delete your account at any time directly through your account settings. You may also request deletion of specific data by contacting us at support@neoclip.studio.

4. Sharing of Information

We do not sell your personal information. We may share limited information in the following circumstances:

• Service Providers: With vendors who help us operate the Service (e.g., payment processors, cloud hosting providers).
• Legal Compliance: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or transfer of assets, your information may be transferred.

5. User Rights

Depending on your jurisdiction, you may have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data.
• Opt out of certain data collection or marketing communications.
• File a complaint with your local data protection authority.

Requests can be submitted to support@neoclip.studio.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Children’s Privacy

Neoclip is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected such information, we will delete it promptly.

8. International Users

If you access Neoclip from outside the United States, your information may be processed and stored in a country where privacy laws differ from those in your home jurisdiction.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Service after changes indicates acceptance of the revised policy.

10. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

Email: support@neoclip.studio